Kenegie Manor – Re: Cleaning Requirements following reopening.
|Owners Weekly Update – Thursday 11th June 2020|
How are you ? Firstly I would like to thank you for your patience and support since March, which I am sure you will all agree seems a lifetime ago now doesn’t it.?
One focus over the forthcoming months after re-opening, will be working hard on the sales revenue performance of each unit that we manage.
We will do all we can to support the swift recovery of revenue and bookings for all owners, not just the owners on the letting scheme by offering as much guidance and support free of charge as I am able.
One observation is that a lot of owners have now blocked out their units on the letting scheme during peak season for their own extended use. (This is absolutely fine with us, we are looking forward to seeing you !) However, one must bear in mind that this will, of course have an impact on your net year end results.
Demand is getting stronger by the day, (still not a tidal wave and steering more towards September and October breaks this week)
After we re-open, because of the uncertainly surrounding the market we will also do our best to share insight into trading trends and the general tone of guests.
This week out on Park we have finished the first wave of social distancing signage and have been clearing up the front gate area on the right as you drive in.
We have also taken delivery of some more bedding plants to give some instant colour. Rain has somewhat stopped play today.
As we continue to softly prepare for opening with “an abundance of caution” we are of course guided by the government, and this advice should become clear shortly.
As said last week once, we have this confirmation we will write immediately with our framework for opening but share this week with you some plans by way of Q & A’s.
This information is fluid, and in a changing world , is subject to change but hopefully it helps give an idea of how we have risen to the challenge of delivering safe and consistent services in an ever changing landscape.
I hope next week to have more definitive news.
Stay safe, stay sane, keep smiling !
YOUR BASIC QUESTIONS AND ANSWERS
Q: When are you planning on re-opening ?
Q: How are you cleaning units ?
All company owned letting stock and units on the letting scheme or company managed cleaning scheme will be cleaned and disinfected using anti-viral hospital grade disinfectants.
Furthermore they will be additionally “fogged” using the latest anti-viral misting technology and products.
After “fogging” the door will then be sealed with an anti tamper security seal to ensure, reassure and inform guests (and owners) that no-one has been in the property since it was cleaned.
We would recommend that all owners thoroughly review and document their own uplifted cleaning routine that can be evidenced if need be.
Q: I am on the letting scheme and I have booked the unit for myself/family/commercially?
Please just telephone or visit reception. Hope this makes sense ?
Q: What about check in and check out time ?
We have changed our check in time from 4pm to 5pm and check out time from 10am to 9am to give the company additional time to deliver units safely so the cleaning team is not put under pressure to cut corners. This applies to all cleans.
Q: I need reassurance?
As said before the health and safety of us all overrides all other business objectives. We have worked tirelessly throughout this pandemic to keep Kenegie Manor safe and secure for us all, and have consistently looked after things as best as we are able.
Moving forward we will continue to take a firm and uncompromising view towards safety.
As a site, we are a low density development so it is very easy to socially distance and mitigate risk using mainly common sense, but everyone needs to work together.
We will be issuing additional literature and information on check in about our uplifted cleaning practices. We have also placed additional signage around the park to encourage social distancing, and regular hand washing together with sanitizes. Regular reminders, information and education will be the key.
Q: What about guest check in?
All keys will be sanitized and sealed in a plastic envelope and the reception office has been rearranged with plastic safety screening.
Q:What about reception?
If maintenance or housekeeping need to visit then the guests will be required to leave the property and PPE will be worn.
At the present time the office is open 1000 – 1600 Monday – Friday. When we re-open we will be back to 7 days opening.
Q: What about the outdoor facilities ?
Q: What about the Old Forge Bar?
However, we will be offering a full takeaway service which will be bookable (and payable) on-line and have re-branded the takeaway to “Chef To You”
We will be offering excellent quality takeaway food and bottled alcoholic drinks that will delivered to all guests doors.
Please do support it, get your guests to support it, as the Old Forge Bar employs 3 staff members ! (Further information to follow)
Q: What about the indoor pool ?
Q: Where do my guests get Pool Passes from ?
Q: I am an owner or staff member do I need to book a timepass ?
I have a question ? Please click here to email us.