Kengie Manor – Lock Down News
We have been preparing ourselves for the potential of a lockdown for the last 2 1/2 weeks using our “ramped procedure”
We have also been working day and night (people say that but we really have!) to ensure we are following the correct Pandemic procedures to ensure the Estate can continue to function with the minimum of fuss and all essential day to day operational Estate services can still function.
As of today, the office team are working from their primary residences, and are connected to our networks and most importantly can keep connected with our guests and yourself in a smooth manner.
We are still understandably extremely stretched as every new announcement from the government creates further uncertainty from our shared customers and additional massive call volumes and email contacts, which we are still working through in date of arrival order.
Understandably some guests will be unhappy, but rest assured we are doing all we can to prioritise and contact all affected customers and we expect this mountain of work to continue to for several weeks to come. But we will get through it. – it only paperwork ! And, for those that know me personally – I loathe it !
These are truly unprecedented times for us all, in an industry that is based around hospitality, which by definition ‘is the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers’.
In a world where we are unable to receive guests at the moment, it goes against everything every good hospitality operator stands for!
This is a challenging time both operationally and not forgetting mentally.
However, when the sun is out again, we will still here cutting the grass as we are today, planting the bedding plants and loving everything that we all enjoy about our holiday homes.
We are all now adjusting to a new temporary way of living.
Just days ago we were gearing up for a busy Easter and beyond!
Rest assured that myself and my amazing team will be with you and by you every step of the way.
I would like to take this opportunity to thank each and every one of you for the kindness, support and understanding you have shown to Kenegie, especially with the overwhelming support of my strong email on Sunday – a position I firmly will not change.
We have been working round the clock to keep up with the rapid pace of change in advice from government and implement this advice into to our business and communicating it in the quickest way possible.
We all woke up today a bit shell-shocked after last nights’ announcement. It does feel surreal doesn’t it ?
But due to careful and through planning, I can confirm we are as operationally capable today as we were yesterday.
The phones will be answered, emails will be attended too, the grass will still be cut, planting will be carried out, external maintenance will be done, with only minimal essential staff working on site and strictly following all government guidelines.
We will do our best to ensure that during this time we will get things looking tip top for when the sun comes out again!
The grounds, I must say are looking lovely and we do miss you all! Mark our Groundsman is now growing plants! – please do take a look at www.jparkers.co.uk and if you would like any nice plants in particular – email us at reception@kenegie-manor.co.uk and we will see what we can do.
It is so important during these times of isolation, we all look out for one another and we will be in touch later in the week when I have further information with an update.
GENERAL HOUSEKEEPING ITEMS TO ACTION PLEASE.
We have HD-CCTV for security of the site which was installed in 2019 for your peace of mind.
For owners on the letting scheme, we have conducted a mini shut down on your unit by turning the water off, the fridges are off and left open, ensuring that all appliances are turned off (except smoke alarms of course) – for safety purposes we will only enter units that have been unoccupied for seven days so this should be done by the end of next week. Please email christine@kenegie-manor.co.uk by Friday 27th March 2020 if you have any specific instructions.
If you are not on the letting scheme, and we hold a key to the unit , and can confirm in writing that the unit has been vacant for seven days we would be happy to carry out this service free of charge for you. If you need our help then please email christine@kenegie-manor.co.uk by Friday 27th March 2020.