Latest update on new 3 tier alert system (Covid-19)

owners update – covid19


Hello !

We hope that you are well ?

Like us, you’ve probably seen a lot of media speculation about new coronavirus measures which will be  introduced in the coming days and understandably you may be wondering what it means for for us at Kenegie in the last few weeks of this unprecedented year.

As always we’ll carefully consider any impact and communicate with you as soon as we can.

It may take us a few days to email and update you  if any Government changes affect operations especially if many guests are potentially affected, but we will always do our best.

Since the new announcement last night of a new three tier risk based system we have been hit again by a tidal-wave of guest contacts, all of which want an update on their holidays and clarification on what the new three tier system means to them and their forthcoming holidays.

The government Gov.uk website has a postcode checker which you can check the tier your area is in here – click here for the postcode checker 

If a guest is in COVID Alert level – very high, then we whilst in most areas there is not a necessarily a legal restriction on travelling outside their area (in some areas there is) , the government advice is  extremely clear that you should :-

  • you should try to avoid travelling outside the very-high alert level area you are in or entering a very-high alert level area, other than for things like work, education or youth services, to meet caring responsibilities or if you are travelling through as part of a longer journey
  • you should avoid staying overnight in another part of the UK if you are resident in a very-high alert level area, or avoid staying overnight in a very-high alert level area if you are resident elsewhere.

Therefore all guests that are in a very high alert area only  will be contacted in rotation and offered the option to cancel free of charge or amend their holidays to a later date in full support of this latest government advice and our commitment to treating customers fairly.

At the present time our Club House building will close on Friday 30th October 2020 and re-open on Friday 12th February 2021 (subject to any restrictions in force)

From Saturday 17th October 2020 because the footfall in the swimming pool is predicted to increase, we will be re-introducing the “book a swim” pre-booking software until the end of the season.  We would also ask that ALL GUESTS and VISITORS please report to reception on arrival.

All guests and owners will need to pre-book their swim slot from 10am on the day they want to swim. – details can be found here.

Stay safe, stay sane, keep smiling !


PS. Please do reach out if we can be of help in any way.

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