Keeping Kenegie members informed
Owners update – 27th March 2020
Good morning from Kenegie Manor! What a glorious sunny morning !
Christine has been in touch with all owners on the letting scheme to confirm that your unit has had a mini shut down.
If you have not heard from her yet, don’t panic – she said she will get to you and not to worry , we will take care of it.
Also for the owners not on the letting scheme, we, of course would be delighted to help with a mini shut down , if you would like some assistance at no charge, we are here to help! Just email her at firstname.lastname@example.org before Tuesday 31st March 2020 , and she will email once this has been carried out
On the grounds we have been starting to propagate our own plants from seeds, and are looking for a location for a poly tunnel. Funnily enough, we are really excited about this small step!
We have also been personally telephoning EVERY guest that has been effected by the park closure and have made excellent progress. We have made contact with all guests arriving up to 08th April 2020. (we are only dealing with guests in date of arrival order)
This is a mammoth administrative job to talk to our guests and to process amendments and cancellation refunds, but that personal service so important for customer retention and loyalty in the future.
If you are not on the letting scheme, it is so important to keep in touch with your guests via email or with that telephone call – don’t let your hard work getting the initial booking just walk out of the door into the sunset, even if you have had to refund them. They are hot leads! (send them pictures of the cats, beaches and coffee – if you do not like cats then just beaches and coffee – and if you do not like coffee…. you get the idea!)
Behind the scenes we are already starting to lay foundations for a massive marketing plan to switch on when we re-open. More to follow…
We also have to rest too! So from today the administration office will be open from Monday – Friday 0900 – 1700 , which will give us time to take care of guests. process the massive amount of administration behind the scenes outside these hours and also rest and look after our families too.
We hope you understand. We also thought the picture of the cat was mildly humorous.
Have a good weekend. I’ve heard there is good TV on !
Take care and we will be in touch next week.